How to Delete Zappos Account Permanently? – 4 Easy Steps


In a world where online shopping is the norm, Zappos has established itself as a prominent player in the e-commerce landscape. However, there might come a time when you decide to part ways with your Zappos account.

Whether you are concerned about data privacy or simply decluttering your digital presence, this guides you about how to delete Zappos account easily by following simple steps.

How to Delete Zappos Account?

If you have been looking for a way to delete your Zappos account directly from their website at, we have got news for you. After trying different methods ourselves, it turns out there is no button or links on their website to delete your account on your own.

But don’t worry, if you are determined to say goodbye to your Zappos account, there is still a way. You can still close your account by contacting the Zappos Customer Team. We will outline two methods for account deletion: via Phone Call and through the Live Chat option.

We want to let you know that sending an email to the support team to close your account might not be effective.

We reached out to, and as shown in the screenshot below, they suggest that you either call their customer support or use their live chat.

How to Delete Zappos Account Customer Support Reply

1. How to Delete Zappos Account by Calling?

Deleting your Zappos account over the phone is a straightforward process. Let’s go through each step one by one:

  1. Get Ready: Before you pick up the phone, make sure you have a few things ready:
    • The email you use for your Zappos account (they call this your Zappos ID).
    • A short explanation of why you want to delete your account.
    • Answers to a few security questions to prove it’s really you.
  2. Make Call: Make a call to Zappos Customer Service at 1-800-927-7671. It is a toll-free number, so you won’t be charged.
  3. Ask for Account Deletion: When someone answers, let them know you want to delete your Zappos account. They will need the info you prepared, like your Zappos ID, reason for leaving, and answers to those security questions.
  4. Follow Their Lead: The friendly person on the other end will guide you through the steps. They might need a bit more info to be sure it is you.
  5. Confirmation Email: Once they are sure it is you, they will start the process of deleting your account. You will get an email to confirm when it’s done.

2. How to Delete Zappos Account through Live Chat?

Using the Live Chat feature on the Zappos website is another way to say goodbye to your account. Here’s how:

  1. Get Set: Before you start, gather these things:
    • The email you use for your Zappos account (your Zappos ID).
    • A quick note on why you want out.
    • Your answers to some security questions.
  2. Open Live Chat: Go to the Zappos website, and navigate to the “Contact Us” page. Tap on Go ahead – start a conversation now! available under “3. CONNECT WITH LIVE HELP VIA CHAT:“. The live chat page will be opened.
  3. Start Chatting: Enter your first name and tap on the START CHATTING button. Once the Live Chat is opened, let the person know you are interested in deleting your Zappos account. They will ask for your Zappos ID, the reason you are leaving, and the answers to those security questions.
  4. Confirm It’s You: To be safe, they might ask you a few more questions. This is to make sure you’re the real account owner.
  5. Follow Their Instructions: Work with the person on Live Chat and do what they say to close your account.
  6. Email Confirmation: After they have verified everything, they will start the process of deleting your account. You’ll get an email to confirm it’s done.

3. How to Delete Zappos Account via Sending Text?

To delete your Zappos account via text message, follow these simple steps:

Step 1: Open your messaging app on your device.
Step 2: Create a new text message to the number 1-833-927-7898. Customer agents are available to text daily from 5am – 8pm PST.
Step 3: In the message, clearly state that you want to delete your Zappos account.
Step 4: Provide your Zappos account details, such as your full name and registered email address which will help them to process your request easily.
Step 5: Wait for a confirmation message from Zappos. They may ask for additional details to verify your identity.
Step 6: Respond to any additional questions they have to confirm the account deletion.
Step 7: Once everything is confirmed, they will send you a final message stating that your Zappos account has been deleted.

Remember to double-check the accuracy of the information you provide to ensure a smooth account deletion process. If you encounter any issues, you can reach out to Zappos customer support for assistance.

Reasons for Deleting Your Zappos Account

People have various motivations for deleting their Zappos accounts. Some of the common reasons include:

  • Privacy Concerns: You might be worried about the platform storing or using your personal data.
  • Reducing Clutter: Streamlining your online accounts for better organization.
  • Changing Shopping Habits: If you’re no longer an active shopper on Zappos, keeping the account might not make sense.

Preparing for Account Deletion

Before you proceed with deleting your Zappos account, make sure to:

  • Review Outstanding Orders: Complete any pending orders or return requests.
  • Save Important Information: If you have any order history or other valuable data, consider saving it offline.

What Happens After Deleting Your Account?

Once you will delete your Zappos account:

  • Your account information will be permanently removed from Zappos’ databases.
  • Any saved payment methods or shipping addresses will be deleted.
  • You won’t receive any further marketing or promotional emails from Zappos.


Deleting your Zappos account can be a decisive step toward managing your online presence. Whether it is for privacy or personal reasons, the process is user-friendly and doesn’t require extensive technical knowledge.

By following this article “How to delete Zappos account?“, you can be able to delete your Zappos account easily. You can use any of the above methods like deleting your account using call, live chat, or sending a text message.

Frequently Asked Questions (FAQs)

1: Can I Reactivate My Deleted Zappos Account?

No, once you delete your Zappos account, it cannot be reactivated. You would need to create a new account if you decide to shop with Zappos again.

2: Will My Order History Be Deleted as Well?

Yes, deleting your account will also remove your order history. Make sure to save any important information before proceeding.

3: How Long Does It Take for My Account to Be Permanently Deleted?

Typically, it might take a few days for your account to be completely removed from Zappos’ systems.

4: Are There Any Refunds or Remaining Balances?

Before deleting your account, ensure that you have resolved any pending refunds or balances. Once the account is deleted, you might lose access to this information.

5: Is My Personal Information Completely Removed from Zappos’ Servers?

Yes, your personal information should be completely removed from Zappos’ servers after the account deletion process is complete.


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