How to Delete Joom Account? – 4 Easy Process


Do you want to delete or deactivate your Joom account? Are you facing any problems with your account or because of any other reasons, do you want to know how to delete Joom account permanently?

If you are looking for any help or need guidance for Joom account deletion, then you are in the correct place. Here we have given a complete step-by-step tutorial to delete your account easily.

Our team always did the proper research about Joom Account before writing this article. We have practically tried multiple ways to delete your account and found the below methods.

What is Joom?

Joom is a multinational e-commerce and fintech company based in Latvia, Riga,  ChinaHong Kong, USAGermany, and Luxembourg.

It is a universal international platform which allows users to buy anything from anywhere in the world. This company primarily collects goods in Asia and Europe. This e-commerce company is well known for its affordable pricing.

How to Delete Joom Account? - 4 Easy Process 6

Joom Company Details:

Type of CompanyE-commerce
HeadquarterLatvia, Riga
IndustryE-commerce, fintech, logistics
Founded YearJune 2016
FoundersEric Yuan

Why should you delete your Joom Account?

It may depend upon your usage of your account and why you should delete your Joom account. Most of the common reasons for which you may deactivate or delete your account are as follows:

  1. If you want to delete your old Joom account and personal information or you may be created your account just for a temporary period and get unnecessary latest newsletters in your inbox which makes the inbox spamming.
  2. Due to security reasons, When your Joom account is deactivated, there may be some chances of removing an extra layer of security to your account which may be a sign of account hacking or data breach.
  3. If you are feeling that the personal data on the Joom account is available publically, so it may lead to privacy leakage.

How to Delete Joom Account?

If you are sure to delete your account and look at the step-by-step process then you can delete your account by following the below methods:

  1. Delete your Joom account by using the website
  2. Delete your Joom account by using the mobile app
  3. Delete your Joom account by contacting the Customer Support Team
  4. Delete your Joom account by sending an email

1. How to delete Joom account by using the Website

You can use any browser either on desktop or mobile to delete your account. This is the easiest way to delete your Joom account. Follow the below step-by-step process.

  1. Open any browser.
  2. Go to the Joom website and login into your account.
  3. Scroll down to the bottom of your website and click on the Settings option.
  4. Click on the Account option.
  5. Choose the Delete Account option and navigate to the next screen.
  6. Provide your credentials and click on the Continue button to delete your account.

The above method is the simplest way to delete your account permanently, but if you’re unable to find the delete account option or facing any other problem performing the account deletion request, then please follow the other methods also.

2. How to delete Joom account by using the Mobile app?

  1. Open the Joom app on your mobile.
  2. Login into the app.
  3. Click on the profile icon to go to the profile section.
  4. Scroll down a little and click on the Settings option.
  5. Click on the Account option from the Settings screen.
  6. Choose the Deactivate your Account option.
  7. Finally, choose to Deactivate to temporarily deactivate your account.

By following this method, users can be able to deactivate their accounts for a temporary period. You are not able to delete your Joom account permanently from the mobile app, if you are looking for permanent account deletion, then please follow the other methods.

3. Delete your Joom account by contacting the Customer Support Team

By connecting with the Joom Customer Support Team directly, you can also request account deletion. To delete your Joom account permanently, please follow the below steps:

  • Open any browser.
  • Go to the Joom website and login into your account.
  • Click on the Support link available on the navigation bar, you will be navigated to the Support page.
How to delete joom account - home page
  • Scroll down and navigate to the Haven’t found the answer? section.
How to delete Joom account - navigate to bottom
  • Click on the Ask a question button, and a contact us form will be opened.
How to delete Joom account - Ask question
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  • Provide your details including name, email and reason for account deletion.
  • Explain in detail for account deletion with the correct reason in the Describe your issue text field.
  • Click on the Send button.
How to delete Joom account - Send form
How to Delete Joom Account? - 4 Easy Process 8

Once the user will send the form, your account deletion request will be submitted successfully and you will be notified about your account deletion request through your registered email id. You can follow that email for further details.

Once your account will be deleted successfully, you can’t be able to recover your account information, personal details and any other information. It will be permanently removed from the Joom database.

4. How to delete Joom account by sending an email?

User can delete their Joom account by sending an email by following the below steps:

  1. Step #1: Open your registered email box.
  2. Step #2: Compose a new email to
  3. Step #3: Write the subject as “REQUEST FOR THE ACCOUNT DELETION”.
  4. Step #4: Provide your valid reason for deleting your Joom account with other account details and erase all account information. You can also mention the below information to proceed quickly.
    • First & Last Name
    • Your registered email
    • Contact Number

Are you confused about how to write the correct email for Joom account deletion, you can just refer to the below sample email:

Subject: Request for the Account Deletion

Hi Joom Team,
    I want to delete my Joom account as I am not using this account anymore now.

    Please delete my Joom account as per the below-mentioned details.

    Name: *Your_Name*  
    Email: *Your_Registered_Email*
    Contact No: *Your_Contact_Number*

Thanks and regards,

If still you are unsatisfied or not able to delete your account, then you can also directly contact their customer care for quick assistance.


Contact Number: +3 712 733 6610


Hopefully by following this tutorial “How to delete Joom account?“, you have deleted your account easily. You can use any of the above methods to delete your account but while requesting to delete your Joom account through email, it may take up to a few days to be completed.

If this article, helps you to delete your Joom account, then please share this guide with your friends or relatives and let the deletemaster go ahead one step.

Thank You! and Happy Learning!

Other Queries We Have Covered

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Where is JOOM located?

Joom is china based international company located in Latvia, Riga.

Can I contact the seller?

Joom does not allow the user to directly communicate with the sellers, whereas users can connect with the customer support team by emailing

Is Joom delivery free?

Joom delivery is partially free means Joom provides 2 types of delivery options Regular and Trackable. Regular delivery options are free whereas Trackable delivery options are paid.

How do I cancel my order?

Users are allowed to cancel their orders which are still in paid status. To cancel your order, please follow the below steps:
1. Go to My orders.
2. Choose any order you want to delete.
3. Select the Cancel order option.
4. Choose your correct cancellation reason and click on confirm to cancel your order.

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